Shipping Policy
Thank you for visiting and shopping at our store. The following terms and conditions constitute our Shipping Policy for our 3D-printed products.
1. Countries we ship to
We currently ship exclusively to addresses within:
- United States (including Alaska, Hawaii, and U.S. Territories)
- Canada
2. Order Processing & Production Time
Because our items are custom 3D-printed to order, processing times differ from traditional retail stores:
- Production Time: Please allow [1-3] business days for your items to be queued, printed, quality-checked, and packaged.
- Processing Schedule: Orders are not processed, printed, or shipped on weekends or major holidays.
- High Volume Delays: If we are experiencing a high volume of orders, production may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.
3. Shipping Rates & Delivery Estimates
All shipments are managed and optimized through our shipping provider, Shippo, and fulfilled using USPS Ground Advantage.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| USPS Ground Advantage (Contiguous US) | 2–5 Business Days | [Calculated at checkout] |
| USPS Ground Advantage (AK, HI, & US Territories) | 10–14+ Business Days | [Calculated at checkout] |
| USPS First-Class Package International (Canada) | 7–21+ Business Days | [Calculated at checkout] |
Disclaimer: Delivery delays can occasionally occur due to carrier volume, weather, or peak holiday seasons. Transit times are estimates and begin after the production window is complete.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been handed over to USPS.
- Tracking numbers are generated automatically via Shippo.
- The tracking number will become active and trackable within 24 hours of generation.
5. Customs, Duties, and Taxes
Our store is not responsible for any local state taxes or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages & Lost Packages
If you receive your order damaged, or if it is lost in transit, please contact us immediately so we can assist you.
- Please save all packaging materials and damaged goods before filing a claim.
- Take clear photographs of the broken 3D print and the external packaging to help us expedite a replacement or resolution.